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Customer service and ROI

BIZMOLOGY — Most companies don’t bother to calculate an ROI for their customer service departments. Traditionally, customer service is seen as a liability and not an asset, at least from […]


US economic outlook — D&B Health Tracker reveals mixed outlooks

BIZMOLOGY — The latest installment of Dun & Bradstreet’s US Economic Health Tracker reveals mixed signals for US businesses last month, based on three macro indicators: Small Business Health Index, US […]


Turner Broadcasting entices NCAA fans with live streaming

BIZMOLOGY — Video may have killed the radio star, but it’s live sporting events that could save cable TV. Case in point: Turner Broadcasting is using “March Madness Live,” a […]

Wind turbines near Sweetwater, Texas.

Another thing for Texans to be proud of: wind power

BIZMOLOGY — Last week Texas blew past the old record for US wind power generation. The Electric Reliability Council of Texas (ERCOT) reported that the thousands of statuesque white wind […]