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Catherine Colbert

Fate of Chadwick’s of Boston business in jeopardy

by Catherine Colbert | Dun & Bradstreet Editor

July 19, 2011 | 87 Comments »

The parent company of 28-year-old catalog retailer Chadwick’s of Boston involuntarily filed for bankruptcy in June, leaving the fate of Chadwick’s and sister apparel brands Casual Living and metrostyle in jeopardy.  

Women’s Apparel Group, which operates as Boston Apparel Group, was forced into Chapter 7 bankruptcy by several creditors seeking an estimated $52.8 million. Three creditors — NL Ventures VII United, La Vita Inc., and Your Label Inc. — are looking for $52.4 million, $15,686, and $360,863, respectively.

Boston Apparel, which specializes in selling value-priced apparel and accessories, is owned by private equity firm Monomoy Capital Partners. Monomoy formed the company when it purchased the missy division of Redcats USA in 2008.

Since then, Boston Apparel has exited its Closeout Catalog Outlet operations (which offered Chadwick’s and metrostyle merchandise at deeper discounts), shuttered its West Bridgewater warehouse, and laid off hundreds of employees at its headquarters and warehouse locations. Boston Apparel points to the economic downturn and subsequent stalled sales for its significant financial woes.

While it looks like Boston Apparel’s business is unfolding in liquidation, the company had made a last ditch effort to widen its customer base and seek strategic alternatives. Looking to expand Boston Apparel’s products portfolio and create a more diverse customer base, Monomoy in 2010 purchased clothing retailer Casual Living, which boasts direct-mail catalogs and a website. The deal, which represented Boston Apparel’s first add-on acquisition, was aimed at attracting women between the ages of 45 and 60 — a growing demographic — to supplement its existing target audience of women in the 25-55 age range. As recently as early 2011 Boston Apparel also enlisted the help of Fianco Securities to search for additional funding or a buyer.

I’m hoping when the dust settles that Beantown gets to keep its namesake Chadwick’s.

Monomoy Capital Partners has another business, Kurz-Kasch, which is also in financial straights. They, like Boston Apparel, have had massive lay-offs of both direct and indirect labor. Their suppliers have them on prepayment or COD. It appears that they are using the same strategy employed at Boston Apparel in dealing with their troubled investments.

Thank you, Gary. The local newspaper in Boston Apparel’s hometown is not painting a pretty picture about the current state of operations there, neither is industry publication Women’s Wear Daily. In the meantime, which is a concern to me, Boston Apparel has removed any company information from its website, placing an “Our website to come soon.” message, yet maintains its three apparel websites — Chadwick’s, metrostyle, and Casual Living — and their online ordering capabilities so that consumers can continue to shop away. I also saw that Monomoy is starting a new investment fund right now?

Catherine… FYI the Boston Apparel site has been the same since Monomoy purchased the brands from Redcats. (The multiple layoffs that have happened never allowed anyone to work on that website). If you go back to it you will see it doesn’t even mention Casual Living on it. Also as you can see the image on it is from the 2008 year, they do not sell that item in their catalogs anymore. (I know this because I am a former BAG employee, that was recently laid off) It is sad to see that company as Redcats with thousands of employees to just 40-50 people now. It is real sad. After seeing how much they are in debt, I personally do not see them getting out of it. Good luck to the few friends I still have that are working there though.

Thank you for the insight, EJ. That helps to explain the state of the company’s website, but makes the “Our website to come soon” message even more curious. It seems that Boston Apparel Group has seen some hard times. I can assure you that there are other apparel manufacturers and retailers who have struggled, as well, during the economic downturn the past few years. It certainly has not been easy, even if your company has a great product, hard-working employees, and an established market. To cope with their tight budgets, consumers either held off purchases or traded down to less expensive labels. I hope the company can be revived and you all can get back to work!

Good article. What makes this frustrating is that Boston Apparel Group wanted to do new commercials for Chadwicks, etc. We were their creative agency..we already did some for MetroStyle. We produced them, etc. and we got stiffed.
Disgusting management, terrible way to treat a small business. I heard through employees they overspent $7M last year on trying to fix their IT systems..and they still didn’t get it right. Goes to p*** poor management and controls.

Thanks, Dennis. Sorry to hear you didn’t get paid for your agency’s work with an existing customer. Any warning signs for the subsequent nonpayment?

This explains why my I have not seen a credit for my feturn that has been there almost two months. Probably no one there working to process it! Well I hope they get it straigtened out soon! I may just be out of my money! May not be ordering from them again!

Karen, your right you may not be getting that money back and you also may not even be able to order from them again. I wouldn’t be surprised if they shut down soon. I still hear that there are layoffs happening every week. When i was there the company had 300+ employees now I am hearing its less than 50.

You never know maybe they will be able to turn it around, but I think they have had a lot of unhappy customers that will not be returning. It looks like they took down their facebook sites, but if you ever saw them it was ONLY bad reviews and bad comments.

I feel sick that I use to work for a company like that. I am glad its over there for me though.

Karen, I’m glad you found this blog, as it’s really good to know the company behind the product when you purchase anything, especially when you order something online (and the only feel for the company is through the graphic design on its website and user experience). Doing business with many companies is risk-free and pleasant. It’s harder to figure out with clothing, for example, but I work to find out which company actually makes the food and personal care products I buy. I want to know who I’m dealing with and, honestly, my purchases are my vote of confidence in the company.

I work for a small family owned apparel vendor that sold $75,000 in goods to Casual Living this Spring. We had no idea that when we shipped the goods, that BAG would layoff employees and combine the warehouses. We called for our payment when it was overdue. We were told that our check was in process. All of a sudden, no one was there to answer the phones. We finally got a hold of a “consultant” who said we had to wait and see, but he doubted we would ever be paid. We asked if we could to drive up and pick up any un-sold goods to try to cover our losses. They said that was impossible as OUR clothing was collateral for their loans and we couldn’t get our goods back. So the bottom line is… they knew this was happening and they were able to STEAL our goods and then continue to sell them online, and we are out of luck. The final kick is that our goods sold out in most styles and we are still out $75,000!

This is immoral, unethical and unfair to the little guy. The company I work for can just about make it and BAG folks are allowed to do this and get a way with it, legally. They have hired attorneys to file with the Bankrupancy Court and expend more $$. Ironically, BAG just bought Casual Living last summer and things were good enough then, so it MUST be mismanagement that brought them down so quickly.

I guess if we could predict the future, the world would be different! Oh well.

I have a chadwicks credit card and I have returned 2 items to Chadwicks of Boston in the amount of $ 100.00 and have not received my refund credit on my credit card. One of the returns was made in June and UPS has poof that the item was signed for at the chadwicks receiving dock.
What happens to the loyal chadwicks credit card holders. I returned my items in good faith and have yet to see my return being processed? And yet Chadwicks keeps advertising and sending out catalogs but cannot seem to return the credit owed to the customer.

I have been waiting for refunds from Casual living since June – is there any hope of at least a credit???

I unwittingly bought merchandise from Chadwick’s after the mother company had already filed bankruptcy. I read the biz pages and saw nothing about this over the summer.
I returned all of the items, and the customer service reps have told me repeatedly that they received the items, that the credit was recorded on 9/6, but that due to the financial reorganization, my credit would be on hold for the next 45-60 days and then hopefully would be resolved. Meanwhile they are still selling product. Absurd.

Here is one example:

Dear Sarah,

My name is Jenelle and I will be assisting you. Although I can confirm that your returns of $45.98 and $80.47 were processed on 09/06/11, I do not see the credit issued to your Discover credit card. The reason the credit have not yet been issued to your credit card is due to our current financial restructuring process.

We would like to apologize for the inconveniences you have encountered, and thank you for being so patient with us. Your frustration is absolutely understandable.

As you may know, we are currently undergoing financial restructuring. Unfortunately, this is what has been affecting your merchandise refund; however, the restructuring process is nearly complete and you will be contacted within the next 45-60 days with a resolution.

Once again, we sincerely apologize for any inconveniences you have encountered as a result of this issue and we promise to make it right.

Please do not hesitate to contact us regarding any additional questions or concerns you may have.

Thank you for contacting Chadwicks Internet Support!

Over the past year, I’ve attempted 3 times to place orders that were only partially filled or not filled at all. I’ve made my concerns known to customer service, for all the good it did.
I continue to receive catalogs and would love to place orders and have the relationship restored; unfortunately, I no longer have confidence in the company’s ability to deliver on the items they advertise. I hope the company is salvaged and is restored or made better than before. Right now, it can’t get much worse.

Does anyone know who to contact about Casual Living’s overdue refunds? I returned items in mid-August, and have not received a refund. Judging by the creditors and customers who posted here, I am not alone. Can I send in a complaint to the court where they take their bankruptcy claim? Thanks for any suggestions.

I also have a refund pending and when I called Casual Living’s number today, it said they had closed. I immediately called my bank and can file a claim with Visa (I used a Visa check card) and will get my back that way. Hope this info helps some of you that are due refunds.

I also am waiting for a refund of close to $200. I was just told this morning that I have to pay my Chadwicks of Boston credit card for that amount. Then the new company will send me a merchandise credit, not a refund. The credit is only good for purchases at Chadwicks and MetroStyle. I do not think I can file a claim with the bank, because it is a Chadwicks credit card. Does anyone know the name of the law firm that Chadwicks is using? Maybe I can call them.

I purchased an item from metrostyle in August. I did receive the item but tried to return it for something else. I had not received the new item and called them this morning to find out what’s the problem. The customer service rep informed me of their current bankrupt situation and that the company has been bought out by another company. She also stated the the process should be complete by October 31, 2011. Any purchases made between the time of bankruptcy which started in June, that is requesting a refund will be denied due to current financial standings. A store credit will be mailed to everyone who will not receive refunds. The credits will be mailed starting in November and they would like for us to use them on their Holiday catalog and as a way to gain us back as loyal customers.

Chadwick’s of Boston is a proud retailer of fur and fur trimmed garments. When I questioned them on their policy, their return email stated, “We here at Chadwick’s believe freedom of fashion is freedom of choice.” So what choice do the rabbits, raccoon dogs and foxes have?? Alas, Chadwick’s parent company Boston Apparel Group has since filed for bankruptcy. I’m sorry for the lost jobs here but if only one Chinese fur supplier has to stop ripping the skins from living raccoon dogs, then I hope their doors are closed permanently. Perhaps they should rethink their “freedom of fashion” policy…they may find the “economy” is happy to spend her paycheck keeping them profitable.

I ordered an item from Chadwick’s in July which I was told was no longer available and would be getting a refund check, After monthly phone calls, I was told today that the company was sold and I’d be getting a credit for merchandise in Nov. I don’t want to order any more merchandise- I want the refund. I filed a complaint with the BBB, but it probably won’t make any difference.

It seems catalog companies are dropping like flies since the economy tanked. La Redoute, Newport News, Spiegel, Casual Living and a few others have faded away. I am out $100.00 at Newport News from returns that I received “store credits” for. Problem is that after declaring bankruptcy, Newport, although still selling merchandise online is not accepting store credits any more. Instead I am supposed to wait for an adjusted amount once the bankruptcy is finalized, this may amount to a few cents. I suspect all the people being owed by these other companies, will never see their money again. Frustrating.

I guess I should feel grateful. On 9/23/11 I ordered 11 items & have only received 2 with 9 on back order. after dealing with the “children” they call customer service reps, I was told that all 9 items are back ordered until 11/17! I just cancelled the order out right. Good riddance…

I returned a dress to Chadwicks to be exchanged on 6/17/11. When speaking with customer service a month later. they stated that they had never received the item even though I had the tracking number and verified that it had ben delivered to them on 6/27/11. After months of calls, and re-ordering and paying for the dress again, I was told that a refund had been issued to me for the original return on 8/22/11 by a Metrostyle lead, the Chadwicks rep wouldn’t even give me any information, and that I would receive my refund in 1 to 2 billing cycles. Well, today 10/17/11, I’m told by a customer service today, actually she just read off the prompter what she was to say, that I “won’t” be getting my money, but a merchandise credit, and again that there are NO leads or supervisors to talk, which is completely BS! As a former Call Center Customer Service Manager this is outrageous. Why couldn’t they just have been up front in the beginning and tell us that tough luck, you’re not getting your money back! In this economy, that is so wrong. They could have just exchanged the dress(which was in stock) instead of keeping my money. I hope the new company is actually more professional than the owner’s of Chadwicks. I will not order from Metrostyle ever again either.

Now I see why I cannot get to the casual living site to make a purchase. Good thing I did not succeed. They had cute things. I am sorry to see them go. I can see why we have such a huge unemployment rate, soon no more book stores and catalog and online businesses are crashing and burning left and right. Maybe we should google before we order these days to make sure there is not talk of bankruptcy. Thanks for the info here.

Chadwicks used to sell very good, decent quality clothing and a large part of their sales were to “plus size” women customers. They made the same clothing that they made for their “regular size” customers, but altered them to accommodate a larger figure. The company made millions under this business model and provided a valuable service.

Years later, Chadwicks decided to jettison the “plus size” line and turned it all over to the Jessica London name, which immediately began to produce, shall we say, “alternate” styles in materials and cuts that no plus size woman could ever wear on this planet. Just log on to their website and check out what is passed off as “career clothing.” What career I can’t say, but if I wore that stuff to work, I would be asked to leave the building. When will these makers get with it and understand that not all fat women hang around on sofas all day, eating boxes of chocolate. There are quite a few of us who have GREAT jobs and actual CAREERS, and we have MONEY. Chadwicks deserves what it gets.

I returned a bathingsuit in August and have never received credit for this item, I am now being haunted by Work Financial Bbank and they keep giving me excuses and phone numbers and the run around and no wants to help straigten out this error Please help Thank you

No wonder I haven’t received a catalog in awhile. Also I noticed in the last few that I did receive, the prices of the suits and dresses really increased. I really hope they find their way back somehow. I liked their sweaters, tops and pants as well.
Too bad, but nothing lasts forever.

I too have 3 items totaling around $100.00 that has never been refunded. In the past 2 weeks I tried to log into my account, but it says my email address or password is not recognized. Than I tried to call and when you ask for help with online, you press#4 and you are told that the number has been disconnected. You cannot speak to anyone because they tell you to call back later in a recording. I called the World Financial Bank that handles The Chadwicks Card and I was told to send them a letter stating what I returned and how much I am owed. Than she had the nerve to tell me to keep shopping with them and using the card. They must be CRAZY.

Welcome to the club! On October 22 I placed an order with Metrostyle using my own credit card. They didn’t take long to charge my card and i still have not received merchandise. I am just hanging up with Chadwick as I am writing this message. Now they are telling me to check back on Thursday. I’ve been checking back a week and a half after i placed my order. And she told me the same thing – “keep shopping with them”. Yea right! CRAZZZZZZZZZZZEEEEEEEEEEEEE

After reading everyone’s comments here I was amazed at how many of us have been stiffed! I actually got a customer service rep on the phone. She told me about the bankruptcy and how she herself was going to be laid off soon and not to hold my breath on getting any of my money back. She also said that they are selling what is left in the warehouse and nothing more. I think we should all file a class action suit here for theft and mis-representation to make sure that we get our money back, but then again the only ones who will win will be the attorneys. Let’s face it people, Chadwicks and their sister companies are not going to give us anything, because they won’t have to. That’s what bankruptcy is for, to get out of paying who you owe. Maybe if we all warn enough people through social media groups, newspapers T.V. and all of our friends we can stop the theft of our money!

I just saw this article. Does anyone have any ideas as to where I can complain? Ordered over $100 of stuff on 9/2 and still haven’t received anything. Every time I call they can’t help me because of “system issues”. There has to be some way I can get my money back.

Sounds like I am not the only frustratred customer. I have about $150 due back in credits for items I returned. I can’t get anywhere on the phone cuz they just keep reading the script. I finally told them to get a new script cuz the customers don’t want to hear the same thing over and over for months now. I’m wondering if there is a way to send the Chadwicks card a letter showing my returns and subtracting that from my balance. I certainly don’t want to receive merchandise credit for a company that isn’t going to be around or that I don’t want to do business with anymore.

I ordered about 140 dollars worth in Oct 25 I have seen hide nor hair and have gotten personal contact by acting like I was going to order something. Their folks said they would send me to Customer Service where I was on hold for 37 mintues one night 40 minutes the next when they disconnect the call. I think they have a great scam!


I just learned about this because I ordered some clothes 2 weeks ago after receiving a catalog in the mail offering free shipping. I had not gotten a catalog for some time but I also haven’t bought clothes from Chadwick’s for at least a year. I got a confirmation email about my order 2 weeks ago and never heard from them again. Every time I sign on the site to track my order it says they are upgrading their website so I can’t track it. What liars. I only use my Chadwick’s credit card when ordering, so hopefully my order is null and void and they will never charge me. If they do, I will write to them and all 3 credit bureaus saying I never received my merchandise and will not be sending money. But I think I will be OK since if there’s no Chadwick’s, there’s no Chadwick’s credit card either (I hope). I am so sorry everyone else has already been charged and will never see their clothes or refund! I think this is horrible of Chadwick’s – what a sad end to their company. A very sad sign of the times – but for them to rip off their customers is despicable. I have been on hold for 27 minutes & counting, all it keeps saying is “Due to high call volumes…” There is probably no one there. >:-(

I believe that you have 60 days to dispute a charge….do NOT WAIT….file your dispute NOW so that your money can be returned to you…otherwise you run the risk of losing all of the money you have paid….just an FYI!!!!!!!!

I also feel I hae been stiffed, first by Spiegel back in the spring for a $52.00 purse, which I returned,they never credited to my account, so I was out $52.00 which I had to pay for and they ripped me off, never crediting my account….Now Metrostyle, I returnd $75.00 worth of merchandise, on 10/18/2011, also have tracking to prove I returned it, no responses to my emails to customer service. No more catalog ordering of any kind for me…I’am done….Buyers Beware of these catalogs….They all could go bankrupt…

I’m writing a follow-up to this July blog post. Look for it later today. There are some new developments with the Chadwick’s of Boston business, including a transition from Chapter 7 bankruptcy to a Chapter 11 filing.

Here is the updated post on the Boston Apparel business: http://bizmology.hoovers.com/2011/11/21/before-black-friday-research-your-retailer/. Thank you for sharing your experiences with others.

Wow….I had no idea all of this was going on when I place my order back in October 2011. I went on line to check my order status and got the following error:

I called the customer service line at 877-330-3393, and was placed on hold FOREVER due to high call volume *wink-wink*. I called again and selected option 1 (for placing an order) and got a live person. I was told that they moved the warehouse and performed a system upgrade and would not be able to locate my order if it was placed prior to November 1. I called back a second time with an order date of November 8 (’cause I’m smarter than the average bear), they in good faith took my name and then put me on hold to locate a supervisor *wink-wink*. I called back a 3rd time, selected 1, got a live person, told them I was checking on the status of an order and was immediately transferred to customer service. What a bunch of BS!! I guess I’ll never get my order…but I will be blitzing a message to all of my FB friends and LinkedIn contacts.

well…I guess this answers my question.
I returned three items to them in June with delivery confirmation. I patiently waited and before I knew it, it was September. I called and spoke with a rep who confirmed my return, plus the amounts i was due, and gave me that same jibber jabber about waiting 45-60 days and then I’d get a letter about their restructuring and my refund.
Well here we are, well over 60 days from the date of my call and nothing. I can’t find my order history on their site (but I had a copy saved anyway) and I can’t reach anyone on the phone or on email. I’ve been on hold several times with them today. Their system keeps you on hold for twenty mins precisely and then drops your call.

I placed this order on my Chadwicks card and I’ve already paid it off. I had no intention of ordering anything from them until this was corrected – EVEN THOUGH I AM STILL RECEIVING CATALOGS AND EMAILS.

It’s just $65 but its MY $65 and I WANT IT BACK. I guess I would have been better off just waiting until I lost enough weight to fit the items (they sent me the wrong size). Sheesh. Such a shame to go out like this.

I ordered late Sept. not knowing the status of the company. They shipped my order out w/o a street number and it ended up being returned. I have called and waited over 30 minutes 3 times until I got someone on the telephone. They said they couldn’t get into the “system” to track and would take my name and number and someone call me back. I have yet to hear from anyone. They took my money, I want my merchandise or a credit. I think I’ll try the Visa claim thingy.

Unfortunately this company is nothing but a sham. They are steadily taking orders and not sending any merchandise. Call your banks as fast as you can to dispute these charges. I don’t know if seeking legal means would be any help.

Well, don’t these comments say it all! Now I know exactly why I’ve not received my credit on a returned item from october. Chadwick’s has declared bankruptcy! How can they still be taking orders – oh I get it (my lightbulb just went off!!) they NEED OUR MONEY to keep afloat!!!!!!!!!!!!!!!

They owe me $40.00 – yeah it’s not much but I guess to them it certainly – added to all of everyone else’s credits who didn’t receive their’s either. Do they really think our credits will keep them in business?

What a freaking joke this is! I used to order from Chadwick’s all the time – never again, nor from affiliates Lerners, metrostyle, casual living.

POOPOO on all of these companies! What a crock of crap!

I made a return to Metrostyle in August. I have been trying to get through to them for months. I was told in September that I would receive my refund on October 6. And everytime since when I have called they wanted me to leave my name and number and have someone call me back. Ya, right. I finally didn’t take “no” for an answer and I spoke to a supervisor this evening after waiting for more than 25 minutes on hold. She gave me the following information. Send a letter or call: United States Bankruptcy Court, 5 Post Office Square, Suite 1150, Boston, MA 02109-3945. (617) 748-5300. Case No.: 11-16217 (JNF). I’m a paralegal generally familiar with bankruptcies in that there are very strict deadlines for filing secured adn unsecured claims. If they filed bankrupcy in June, then deadlines for filing claims may be passed. I’m calling tomorrow to find out. I’m calling my Visa card also to see if I can file a complaint with them to get the charges reversed. Worth a try. I thought I would pass on this information. I’ll see tomorrow whether I will have any recourse to get my money back. I’ve already been texting and e-mailing my family & friends that have always shopped at Chadwicks. My closet is full of business suits from Chadwicks. I can’t believe all this. If I learn any information vaulable to other customer’s I will come back and post again. Good luck everyone!

I called the bankruptcy court on Friday, December 2, 2011. I was told that anyone can file a Proof of Claim for the amount of the refunds owed. Here’s where you can locate the form. http://www.uscourts.gov/FormsAndFees/Forms/BankruptcyForms.aspx. There are no deadlines yet. The case has been changed from an involuntary Chapter 7 to Chapter 11. The website has information and instructions regarding bankruptcies. The general public should be able to file the forms without an attorney. Good luck everyone. It’s worth a try to file a Proof of Claim and see if we get all or part of our refunds.

Chadwicks owes me $93…I have been waiting for a credit to my card since October…this company stole my money and many others from everything I have read! I don’t understand how they can even continue to send out catalogs! Take a look inside their catalog…there is an entire section dedicated to stating how They Promise to refund, exchange, replace within 31 to 60 das! What a crock!

Let’s all file a complaint at the Federal Trade Commission Website https://www.ftccomplaintassistant.gov/

I am on the phone as I write about a back order I have not received since I made an ordered in late Sept. 2011 and an exchanged I did in Oct. 2011. I talked with a supervisor and different employees of Chadwicks about my order; they have given me various shipping dates that have yet to happen.
At this time, as I write, I am waiting for another supervisor to come to the phone. I have been on the phone anywhere from 20 to 30 mins. waiting to talk to someone.
I understand by reading the comments before me there are problems with the company and that is sad for all involve, but does that mean you continue to not have good customer service?
I have always liked Chadwicks, but at this time I am so disappointed in them.
By the way I am still waiting to talk with someone…. 25 min and counting…. as I continue to hold the phone.

Catherine Colbert

A holding of Blackstreet Capital Management LLC — Distinctive Apparel Inc. — has purchased all the assets of Women’s Apparel Group LLC (which does business as Boston Apparel Group LLC). The $11.25 million deal included equipment and a variety of intellectual property for the company’s mail order business and its clothing brands. For more information about who’s to run the remaining Chadwick’s of Boston entity, review Charles Winokoor’s September article here: http://www.heraldnews.com/business/x524582785/Boston-Apparel-to-close-by-the-end-of-October.

As I stated ealier, spread the news to all your facebook, twitter and any other social media groups to stay away and not order from Chadwicks, MetroStyle or Casual Living. You will never see your money back. It’s GONE! A tough lessoned learned. Now go out to your local small business and support them by buying their clothes and helping locals become the Davids in this Goliath economy. Enough said!

This/these company(s) is definitely bad news..no product, no refund. Customer no service lies and thats only if you can get through to someone. They stole from me also. The sooner they fold completely the better.

Maybe if Chadwick’s didn’t charge such high shipping they might have more business. I like a lot of things in their catalog but some are just not worth it because of the shipping!

Did not realize there is a problem with Chadwicks but it might explain why I am having problems getting my account straightened out for a purchase/return from Oct 2011. I have been provided 5 different phone numbers and cannot reach anyone. After spending an hour on the phone the other day I finally reached a rep through their ridiculous automation who was for purchases and discussed the problem only to find out they have no record of the purchase and/or return and advised me to fax information to a Rose Tinsley. It’s no surprise the fax number provided is not a fax number but indeed is a real number that no one answers. It’s a shame because I have had an account for some time and never had any issues until now and unfortunately a $30.00 return has turned into a $91.00 problem for me and taking up way too much of my time.

Shopped with Chadwick’s since the mid ’80s. The new company (Distinctive Apparel) operating under Chadwick’s name may be capitalizing on confusion by engaging in unscrupulous business practices and shipping items never ordered and charging credit card. Credit card company (WFNNB) may also be going bankrupt and asks for your social security number through automation before you can even talk to a rep! Never got through… Too bad I’m just learning this information today. Wish I had known!

I wish I would have found this out before the holidays. I like Chadwicks or liked Chadwicks because they carried tall clothing. I ordered two suits back in November. I received one of the suits with an extra pair of pants about a week before Christmas. I was told that one of the suits would be on backorder until the first week of January – it is now January 20th – still no suit. I sent the extra pair back, and spoke with a representative to correct the original order. I felt like I was speaking to the wall! It’s a shame that many of their customers will probably never, ever see their refunds or orders. I should have kept the extra pair of pants!

Now I see why I have not gotton a credit for $138.46. I returned the products abd they recieved them UPS on 09/19/2011. So much for stealing your money.

I’ve bee shopping with Chadwicks sinc 1994. Last Friday, February 3rd, I placed and order #W219666 on the phone. I had the girl at Chadwicks of Boston who took the order read the total to me with discounts and shipping. It came to $68.99. The next day I received a confermation e-mail. The order number was V21966660001. The bill was $92.98. I e-mailed for an immediate correction. I phoned immediately too! That department was closed till Monday. First thing on Monday I phoned Chadwicks and requested the proper adjustment. They said they would take care of it immediately. Today is Friday, February 10th. Nothing but another promise that it would be taken care of and I should check on Monday. I placed an order for $68.99. To overbill me like that is plain old STEALING.

No wonder Chadwick’s is going under. I just had a terrible customer service experience with them. The customer service rep kept interrupting me and raised his voice at me. I will NEVER shop there again!!!

I ordered a leather coat from Metrostyle in November for $99 plus tax and shipping. I was charged and returned the coat but it was the wrong size that they shipped to me. I returned it and it was received on 12/10/11 at 10:38AM in the warehouse. I placed another order for 4 items for a total of $230 plus tax and shipping. I received two items, one was the incorrect item which I returned. I have called numerous times and after being on hold for 25-40 minutes was hold that the leather coat would be credited as soon as the warehouse post it. It is now 2/15/12 and they still have not post it therefore I cannot get a refund. I am still waiting for the other three items which my credit card was charged. I was told that they were shipped out on 1/12/12. I have no idea where Metrostyle is sending it to you but it must be another country since I live in NYC and the store is in Boston, a five hour drive. The warehouse is in Connecticut, a hour from NYC in traffic.

I guess they stole my $300 so they deserve to go under and get no financial help. THE COMPANY, METROSTYLE AND CHADWICK OF BOSTON ARE THIEVES AND LIARS.

A similar thing happened to me. I ordered two tall suits. When the delivery came, I only got one suit even though both were listed on the shipping order. I called immediately to report the issue. I have been promised the suit was shipped or that I would get a refund in the multiple times that I have called them since November. I guess I will stop wasting my time. It’s a shame since I really enjoyed shopping with them previously. They’ll never rebuild their business this way.

If you made your purchase with a credit card company, call them and dispute the charge. We should all also make complaints to the Better Business Bureau and anywhere else that you can report fraud.

This company deserves to go under since they are stealing from me and other customers. I ordered 4 items and only 3 were shipped but got charged for 4.
I hope the court issues some kind of fine or penalty for deceiving the public.

They deserve to go out overpricing for cheaply made clothes that don’t fit.Billing for items not sent hard to get good customer service.Leather coats have cheap buttons that break or come loose after a few times you wear it.Boots were only decent item .Way overpriced shipping costs as well as some of the clothes .Vinyl raincoats that never kept you dry.Good riddance.

I just received a catalog from Chadwicks in the mail. I thought, “Boy, it has been a while since I got one of these.” Looking through it, I realized the paper is cheap and the variety of clothing I used to find in my size (2X) just isn’t there anymore. I assume they must have been bought out by another company. Quality often slides when good brands are bought out (ie. Liz Claiborne/Elizabeth) I was about to go online to check out the website, when it occurred to me to Google – just in case. I am SOOOOO happy I found these posts. If I found something online, I might have placed an order. Much to my regret I gather from what is stated here.

I wish I had read all this a while back. I have been a customer of Chadwicks for years also and never had problems until now. I ordered a skirt which didn’t fit so I returned it, using THEIR label within a week. They said that they didn’t get it until 2 days AFTER the 30 day return policy. However, they charged me $6.50 to use “their label”. I had originally charged this on my chadwicks credit card but the company issued me a store merchandise credit for $15.95 less than the original charge. I didn’t find out about this until I accrued late fees on my acct. It is a HUGE mess and now I have NO skirt and I owe the credit card company $92.82. What a ripoff!! They deserve whatever they get!!

I agree with Daryl, I am going to dispute the charge and also report them to the Better Business Bureau! We should all do this and perhaps we CAN make a difference!

Someone from Chadwicks just called and tried to get me to buy certain items such as restaurant coupons, gas coupons, etc. The second person I spoke to was a man and he wanted my whole credit card number. You know where he can go as far as I am concerned. This got me so mad. They asked me a couple of times for my credit card number. This gets me very mad. I’m not done with them!

Well, this explains why the four catalogs I requested online and by phone never came. I started filling out the online catalog request form last fall and no catalog ever arrived. I called the post office, I placed another three requests…nothing. I finally called the toll-free number and the rep said they’d get one out in the mail. That never came. Yesterday I got a thin, flimsy catalog in the mail and knew something was up. These catalogs used to come like clockwork. I looked at the company name and knew Chadwick’s was bought out. I’m glad I checked on line to confirm before placing an order.

I have an outstanding return/credit from last year that I am still waiting on. When I called about it I was given the run around. Finally a rep told me that they were going bankrupt and once the new company took over that I would receive a credit in the mail for the new company. Needless to say, I am still waiting…and very frustrated with Chadwicks!

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Yes – I lost 139.99 from an order back in the fall of 2011. It has been Hell trying to even talk to a person on the phone. Finally got a merchandise refund in the mail, which the new owners say is all they can do – then tried to spend it online ordering, and it was kicked out as invalid!!!! Have you all filed complaints with the Attorney General’s Office, the BBB and anyone else who will accept complaints?

Someone in “Customer Service” last night finally took my order over the phone, but today when I checked my order status on the website, there is no record of my order.

I am going to call again tomorrow morning when I am not so angry – but this has GOT TO STOP!!!!!! I am just trying to spend the $ they owe be and be done with them. Starting to look like they have ripped me off also.

I would also urge everyone to never order from Chadwicks. Let the new owners Distinctive Apparel go bankrupt too – they deserve it for the way they are (not) handling things. The poorest example of customer service i have EVER experienced.

Too bad. Hating to go shopping, I have depended on Chadwick’s through the years, but with all these bad reports, I will never order from them again even if they do manaage to miraculously resurrect themselves.

Omg! Just found all this information while looking for the name and address of the CEO of Chadwicks! I returned two swimsuits back in January 2012 and have yet to be credited for them but sure and getting billed late fees! Nobody from collections to catalog to resilutions specialist seem to know what is going on!I am now in “dispute” with Chadwicks over this bill!

Do not buy from this company. I purchase some items and returned everything and I still being charged 81.43 After reading all these posts I just going to pay and live with it. I will let everyone know do not buy from this company.

I purchased 2 gift cards @ $100.00 each over a 6 month period for my mother who lives in a nursing home. She saved the first one and when the 2nd card arrived she placed her order via phone. When she supplied them the method of payment, she was told the cards were no good…..When I called, I can’t begin to tell you how rude they were while informing me of the same.
I was a Chadwicks customer for at least 20 years..What I find amazing is we continue to get catalogs, email offerings and invitations to purchase Gift Cards..
Does anybody know if there is a Class Action against them?
I would suggest any newcomers to this ‘scam’ (because that is what it is now), if you did not get what you paid for, call your credit card and tell them you want to place this line item on your bill into dispute…

I was always a loyal customer to Chadwicks. But I’ve noticed that over the last 3 yrs. every aspect concerning ordering merchandise has gone downhill. After a battle with a backordered item a couple of months ago, I told them to take me off of their mailing list. They said that they would do it immediately. Now 2 months later I receive a new catalogue. Trying to put my trust in them again, I found the perfect dress for my son’s wedding. I ended up ordering it Sept. 24 online and it said it was backordered until Sept. 25. Thinking it was going out the next day, I called to make sure. Sure enough it was now backordered until Oct. 5. I had 2 reps confirm and guarantee that it would go out Oct. 5, because it was for my son’s wedding. I called Oct. 8 (today) to confirm it went out. Now it’s backordered until Oct. 12. I kept asking to talk to a manager and they said all they could do was transfer me to customer service. approx. 30 min. later I was able to talk to a live person, who was rude and kept talking over me. There was nothing she could do and if they shipped it on Oct. 12, she didn’t even know if they could compensate me by having it shipped express. I asked for the manufacturer’s name and she told me Boston Apparel Group. When I got online, I found out about the bankruptcy and all of these complaints. Wow, was I stupid for trusting them again! Not much more time to look for another dress for my son’s wedding. I doubt if this dress will ever come.

Catherine Colbert

Lexanne, I hope you find a dress that’s absolutely beautiful and one that makes up for the unfortunate experience.

I originally started ordering goods from Chadwick back in the the early 90’s. It had been a while since re-ordering.

I ordered some items between the 18/19 September and its almost a month later and I have not received the items.

I chose the option Express Delivery so that the items would arrive in a week. I noticed soon after placing the order that the shipping method had been changed to standard delivery which takes 20 business days to arrive in the United States Virgin Islands. Normal mail from the US Mainland normally takes about a week and a half.

I have sent emails and have not had any response and that is poor customer service. I will not order from them again.

I have yet to see what is in the package upon its arrival.

Very interesting thread. Just tried redeeming a $150 merchandise credit, which they shamefully issued instead of a cash refund, and it came up as invalid. After forwarding the credit notification email, I was emailed by a rep (no name or signature given) saying they could not varify the credit, due to bankruptcy, but would like to offer me 15% off my next purchase. I’m furious. Will definitely file through BBB, etc.

I just went through what some of the others mentioned. I will try the better business bureau. I can’t find an address for their headquarters

Chadwicks and Metrostyle apparently have no access to all the returned merchandise throughout their bankruptcy in 2011– so cannot resolve the problems. Was given a website to the case and a number
but that is out of order–oops and the Website is non-conclusive.
But I am still waiting for a return call from Epic on this.
Will keep you posted.
Supposedly all we “jilted” have a right to be included in the creditors or such.
To me it sounds like a lot of doubletalk- but am not giving up yet.

I too, had a little trouble getting a complete refund, but they finally did get square with me. I had no idea this was going on, but feel very fortunate that I got my money back. I’ve ordered from them for years also and this last order was below their usual standards and I sent all back but 1 pair of slacks. Was about to place another order then came across this site – thank goodness, I’ll not order from them anymore. Hope everyone gets their money back.. this is a disgrace.

I too experienced the worse customer service ever. I had an order shipped to my work address and they left off the street number and name so my order out returned. The customer service rep kind of giggled and said that happens all the time.
I was shocked. No apology just a giggle. I will never order from them again.

Just about to make an order thanks to all comments save me time and money.

Thanks everyone– glad I found this site. I’ve been searching for years for high-waisted long slacks and finally found a style that might work for me at Chadwick’s. I was going to order them. Not know after hearing from all of you!

I placed an order with Chadwicks back in June for 4 pairs of shows and 2 dresses. When order arrived I only received 2 pairs of shoes and 2 dresses and statement had overcharged me for everything. The shoes were supposed to be on sale for $19.99; Chadwicks charged my credit card $25.99 each; dresses were also on sale but I was charged regular prices. I returned the shoes and 1 dress for a larger size. I received back the shoes but no dress. When I called I was told that the difference would be refunded to my credit card, that has not happened. I had figured that Chadwicks owed me a total of $49.99. I finally received a check in the amount of $20.01. Where is the rest of my refund? I will NEVER order from Chadwicks again! Merchandise was fine but customer service was downright disgusting and they had the nerve to tell me that I was not understanding the situation. What’s to understand? You got my money and I got no merchandise or refund. I’m still upset and I want my money so I’m not giving up yet!

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